Fin x Clay: Scaling CX in the AI Era - #NYTechWeek

Tuesday, Jun 2

5:30pm – 9:00pm

ETGMT

Hosted by

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400 total spots

When adopting customer-facing AI, companies often start with service. But now, the most forward-thinking teams are taking a more holistic approach. They're not just using an AI Agent for service – they're collapsing the walls between support, success, and sales, to build a more a connected customer experience. For Clay, the transformation is already underway. They've embedded GTM engineering into Ops teams to drive support efficiency at scale. Support Engineering is placed at the intersection of CX teams to reduce volume by fixing issues and building internal tools. Support and Success are becoming more collaborative— moving from focusing volume management to building durable customer relationships. Fin is building toward the same future — a single Customer Agent that delivers a seamless customer experience — from sales to service to success. Join Declan Ivory, VP of Customer Support at Fin / Intercom, and George Dilthey, Head of Support at Clay, for an honest conversation about what scaling CX with AI actually looks like in practice — the org changes, the use cases you haven't tried yet, and where this is all heading. This one's for teams who are past the starting line and ready to talk about what comes next. This event is a part of #NYTechWeek—a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.

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