Fin x Clay: Scaling CX in the AI Era - #NYTechWeek

Tuesday, Jun 2

5:00pm

ETGMT

Hosted by

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+4

400 total spots

Customer-facing AI adoption often starts with Support. But now the most forward-thinking teams are taking a broader approach. They're not just using AI Agents to automate support – they're collapsing the walls between support, success, and sales, to build a more a connected and impactful customer experience. For Clay, the transformation is already underway. They've embedded GTM engineering into Ops teams to drive support efficiency at scale. Support Engineering is placed at the intersection of CX teams to reduce volume by fixing issues and building internal tools. Support and Success are becoming more collaborative— moving from focusing volume management to building durable customer relationships. At Fin, we're building toward the same future — delivering customer experiences beyond support - including for sales and ecommerce - and transforming our teams to deliver perfect customer experiences. Join Declan Ivory, VP of Customer Support at Fin / Intercom, and George Dilthey, Head of Support at Clay, for an honest conversation about what scaling CX with AI actually looks like in practice — the org changes, the use cases you haven't tried yet, and where this is all heading. This one's for teams who are past the starting line and ready to talk about what comes next. This event is a part of #NYTechWeek—a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.

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