Hospitality’s Next Operational Shift - #NYTechWeek
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AI is reshaping guest expectations and expanding what hotels can do to serve them. Yet delivering on those expectations often breaks down as guest context fails to move cleanly across teams.
Most hotel technology stacks were built around transactions like reservations, room assignments, and rates — not around a shared, actionable understanding of who the guest is and why they are traveling. As a result, critical context often fragments across the guest journey, limiting how consistently hotels can deliver elevated service even as new capabilities become available.
The discussion focuses on how guest context flows across the full guest journey and how intentional use of automation can support more consistent, personalized service as expectations continue to rise.
This NYC Tech Week session brings together hotel leaders and technology partners for a practical conversation about hospitality’s next operational shift, grounded in real operating environments.
The format is intentionally intimate and conversational, designed for senior leaders responsible for hotel operations and technology decisions — including GMs, owners, asset managers, CTOs, and technology leaders.
Moderated by:
Ariel M. Weinshanker
A hospitality technology advisor with experience across Boutique, Luxury Hotel Operations and Global Hospitality Technology Systems.
Panelists
• Senior hotel brand leader
• A hotel operations technology leader
• A core hospitality technology platform leader
(Final speakers to be announced)
Capacity is limited
Date subject to Change
Location to be announced
This event is a part of #NYTechWeek—a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.
Guest List
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