Exec Briefing on AI Transformation - #NYTechWeek

Thursday, Jun 4

9:00am – 11:00am

ETET

Hosted by

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50 total spots

Three years ago, we bet our entire company on AI, and by going all in on Fin, we turned a 13 year-old SaaS company (Intercom) into one of the hottest AI-native companies around. We are the canary in the coal mine for what must be done by everyone. Today, our business is over $400m in revenue, our Fin AI Agent is over $100m and growing exponentially. We have nearly tripled product velocity, and over 1100 of our 1300 employees now use Claude Code. How we operate, and how we are organised, is unrecognisable from any point in our history. Through April and May 2026, we shipped eight Tier 1 product launches, one every single week. Many of my peers ask me, how is this possible? The transition to get to this place was brutal but necessary. The biggest mistake I see Execs and Leaders make is not making the truly hard decisions required to succeed. I personally learned to throw away many things I thought were very important, and I significantly changed how I lead. This invite-only Exec Briefing will cover our journey, what we learned, and what we're still learning. It is an open, direct, off-the-record discussion for Leaders to understand how to drive the changes required in their company. Join me and other leaders, and get practical advice from people in the same shoes as you. Paul Adams ​Chief Product Officer and Marketing Leader, Fin This event is a part of #NYTechWeek—a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.

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