The New CS Skill Set: Build the System, Become the Strategist - #NYTechWeek

Thursday, Jun 4

5:30pm – 8:30pm

ETET

Hosted by

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Join Women of Customer Success and Notion for one of NYC Tech Week's must-attend evenings for women working in post-sales. The CS role is evolving fast. New titles like "Customer Success Engineer" and "Forward Deployed Engineer" signal a shift toward more technically fluent, strategic professionals who operate closer to the product and the business. AI is accelerating that shift - and the teams pulling ahead aren't just using it, they've built a system around it. This event tackles both sides of what that looks like in practice. First, an "Under the Hood" session: 3 CS leaders will demo how they are using AI to build their own Chiefs of Staff - the workflows and tools that handle the cognitive overhead of the role. Meet your "show & tell" presenters: - Jamie Wernet, Director Enterprise Success & Services, Greenhouse - Melina Giakas, GTM Enablement, Clay - Denise King, CSM, and Nida Noorani, AI Solutions, Notion Then we'll move to a fireside chat with CS leaders from across the industry on the skills that matter most once AI handles the routine: consulting instincts, technical fluency, and the strategic thinking that separates CSMs who manage accounts from those who drive outcomes. Meet your panel: - Christina Parra, Head of CS, Notion - Sam Medina, Snr Director Customer Success & Growth, Bitly - Sarah Benussi, CS Leader, Anthropic - Cassie Vaughn, Global Head of Growth Strategy, Clay. 75 seats. Notion's NYC office. Drinks, food, and a room full of CS professionals serious about what comes next. Please note this event is for women only. This event is a part of #NYTechWeek - a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.

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