The Beauty of Infrastructure: Redesigning the Guest and Resident Experience - #NYCTechWeek

Tuesday, Jun 2

5:00pm – 7:30pm

ETGMT

Hosted by

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The best hotel stays — and the best buildings to live in — feel effortless. You don't notice the infrastructure. You just feel taken care of. That feeling doesn't happen by accident. And right now, most properties are leaving it entirely to chance. The Beauty of Infrastructure is an industry conversation during NYC Tech Week about the guest-and-resident-experience gap — and the operators, investors, developers, and builders who are already closing it. Beauty, wellness, and personal services used to exist outside the building. They are moving inside it. The properties winning on loyalty, repeat bookings, and revenue per guest have figured out that the experience between check-in and checkout is the product. This panel is about what it takes to build that — and what the business case actually looks like when you do. The evening includes a panel spanning hospitality, real estate, and technology, followed by a live demonstration of the Beauty Room 888 — a hotel-ready beauty activation that shows what the experience layer looks like when it's embedded rather than outsourced. Facilitated networking closes the evening with curated introductions designed to ensure the right conversations happen by design, not by chance. Hosted by Triple Eight Creative. An approved official NYC Tech Week event. This room is for hotel operators, luxury residential developers, investors, brokers, agents, and anyone building or betting on the future of the guest and resident experience. This event is a part of #NYCTechWeek—a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.

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