Stop Scaling Churn: What Founders Get Wrong About Customer Success #NYTechWeek

Tuesday, Jun 2

9:00am – 10:30am

ETGMT

Hosted by

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You keep acquiring customers. But net revenue isn't moving the way it should. You're not sure if it's the product, the team, or the process. And you don't have time to figure it out. This is a small, curated breakfast for founders who are in it - or can see it coming. We'll spend 20 minutes on the framework, then open it up for real conversation. We'll cover: - Why retention breaks down as you scale - The customer engine every growing company needs before it's urgent - When to hire your first CS leader - and what to build before that Format: Coffee + breakfast → 20-min talk → open founder discussion Capacity: 15 founders Intentionally small. Come ready to talk. This event is a part of #NYTechWeek—a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at www.tech-week.com.

About the Speaker

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